![]() I do appreciate customer service for responding lightening fast but it makes no sense that they cannot refund with provider approval due to a middle man supplier. Better stick with legitimate companies like Priceline,, Expedia, Agoda, etc. Literally NEVER experienced this before with any other booking agency. However, despite obtaining approvals from both properties, they need to "obtain refund confirmation from the supplier" before they can return the money. I called Zenhotels customer service, which is only reachable via internet call from their app or a buggy chat system, and they did file tickets and respond promptly the next day. Tested positive for covid a week before the trip and got confirmation from both properties that they were happy to cancel my reservations for free in this case. I booked 2 non-refundable hotel reservations because they were so much cheaper than everyone else. Trying to get a refund from this company is a nightmare. The result remains as it is at the moment and if you are not satisfied with the outcome, you can send us a scan of the official claim to email address you for understanding.ĭo not hesitate to contact us in case of any questions. Since our company is not a hotel supplier itself or a hotel owner, we cannot make decisions on refunds independently without confirmation from our partners. We are deeply sorry to inform that the hotel and our supplier didn't agree to way off the penalties for this booking. Here is the last message I received from Zen. Any advice out there? ZenHotels #ripoffs #norefunds When I asked them about making a claim I was directed to a Canadian Law site that charges $85 a month to ask lawyers a question. saying to make a scan of the official claim. ![]() Finally, the last message I received was this. When I called Zen, and emailed them repeatedly, they said my case was pending. I even told them it had been done through a 3rd party. When I canceled the hotel rep said no problem, I'd get my refund. Apparently I should have done this with Zen first. I booked a hotel with, then canceled it with the hotel. The pet policies of The Zen Hotel Palo Alto are listed below.I am never going to use a 3rd party booking service again. Sometimes the hotel may charge pet fees or have weight limit on pets. If you are thinking of bringing your pet (dog or cat) and want to know if pets are allowed at The Zen Hotel Palo Alto, please read the hotel pet policy. Reservation might be required for some facilities onsiteįood service has been amended for enhanced safetyĬommonly-touched surfaces are cleaned with disinfectant Staff wears personal protective equipmentīed sheets and towels are washed at a temperature of at least 60☌/140☏ Property confirms they are implementing enhanced cleaning measures Guests are provided with free hand sanitizer Staff temperature checks are conducted regularly Individually-wrapped food options are available Property confirms they are implementing guest safety measures Shield between guests and staff in main contact areas Service animals are exempt from fees/restrictions The pet policies of The Zen Hotel Palo Alto are listed below. If you are thinking of bringing your pet and want to know if pets are allowed at The Zen Hotel Palo Alto, please read the hotel pet policy. Private bathrooms have complimentary toiletries and hair dryers. 37-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Your pillowtop bed comes with premium bedding. Make yourself at home in one of the 37 guestrooms featuring refrigerators and microwaves. Restaurants, Bars, Lounge & Dining optionsĪ complimentary full breakfast is served daily from 6:30 AM to 9:30 AM. Business, Other Amenitiesįeatured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. This Art Deco motel also features complimentary wireless Internet access, a television in a common area, and a picnic area. Popular Hotel Amenities and FeaturesĮnjoy recreation amenities such as a fitness center or take in the view from a garden. ![]() This motel is 10.4 mi (16.7 km) from California's Great America and 10.4 mi (16.8 km) from Levi's Stadium. With a stay at The Zen Hotel Palo Alto, you'll be centrally located in Palo Alto, within a 10-minute drive of Stanford University and Googleplex.
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